Computer peripheral specialist Logitech is taking much of the guesswork out of Internet calling with an array of products designed for the growing number of VoIP users, including a keyboard with built-in call buttons, a speakerphone, and cordless headsets.
The $130 EasyCall Desktop package has a speakerphone that serves as the control center for Internet calling, with volume controls, a stereo headset and keys for storing and dialing phone numbers or IP addresses. The keyboard provides one-touch access to e-mail or a Web browser, with a media display for playing digital music.
Cutting the Cord
The new VoIP products are designed for use with Internet calling services such as Yahoo Messenger with Voice and AOL's AIM service in the U.S, and Skype in Europe. At the same time, Logitech has extended its ties with VoIP provider Skype by delivering a European version of the desktop system that features a Skype-specific keyboard with buttons for launching Skype software, placing a call, and dialing a mobile or traditional phone.
The hands-free QuickCall USB speakerphone, available as a separate product, sits on the desktop and has all the controls needed to pick up and hang up calls, adjust volume and supports software for selecting among Internet communications applications to use with the phone's controls. It goes on sale in the U.S. in October and in Europe beginning in December at a retail price of $100.
Logitech's cordless Internet handset is essentially a typical cordless phone for VoIP communications and is optimized for Skype customers. It features a USB wireless receiver that plugs into a desktop PC or laptop, and can also connect with mobile phones that have Bluetooth wireless technology.
Easy Does It
"Most people, other than early adopters, don't want to deal with all of the steps necessary to hook up a phone or headset for VoIP service," Forrester Research analyst Maribel Lopez said. "They expect to have the same experience with Internet calling that they now have with their traditional phones."
Logitech can help push VoIP to the next level with these products that replicate the look and feel of landline phones, she added. "This is something Uniden and other manufacturers are doing as well, because people see VoIP as an affordable choice for their communications."
Indeed, some 5 percent of U.S. households have replaced their landline phones with Internet calling, and a slightly smaller number are using VoIP as a supplement to traditional phones for making long-distance and international calls, Lopez said.
IDC analyst Will Stofega offers a similar take, noting that simplifying the setup and operation of a VoIP system is the biggest challenge for service providers. "Logitech's products make it easy to communicate via the PC, which is attractive to businesses as well as consumers, because these desktop tools support clients like Skype for text messaging, voice calls, and sending files."
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